2:00 p.m. – 7:30 p.m.

Agent Summit Registration Open

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5:10 p.m. – 6:00 p.m.

Evening Keynote: Smart Today, Success Tomorrow

Speaker: John Braganini; Principal, Great Lakes Companies

6:00 p.m. – 7:30 p.m.

Reception with Exhibitors

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8:00 a.m. – 5:30 p.m.

Agent Summit Registration Open

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8:00 a.m. – 9:00 a.m.

Breakfast with Exhibitors

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9:05 a.m. – 9:10 a.m.

Welcome: Gerry Gould; Master of Ceremonies and Director of Training, United Development Systems

9:10 a.m. – 10:30 a.m.

Opening Keynote: Advanced Business Communications: Building Trust In Today’s Market

Speaker: Paul Webb; President, Paul Webb Training/Webb TV

10:30 a.m. – 10:45 a.m.

Refreshment Break with Exhibitors

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10:50 a.m. – 11:45 a.m.

Workshop: Making Role-Playing an Effective Exercise

Speaker: Luis Garcia; Director of Training and Development, Safe-Guard Products International

11:45 a.m. – 12:15 p.m.

Networking Break with Exhibitors

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12:15 p.m. – 1:30 p.m.

Lunch with Featured Speaker: Are You Really Hungry, Or Just a Glutton for Punishment?

Speaker: Ron Reahard; President, Reahard & Associates

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1:30 p.m. – 2:00 p.m.

Networking Break with Exhibitors

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2:05 p.m. – 3:00 p.m.

Workshop: The Most Effective Ways to Sell Products in the Service Drive

Speaker: Tom Luzader; President & CEO, Dealership Income Development

3:00 p.m. – 3:55 p.m.

Workshop: Increasing Product Sales Through Customer-Tailored F&I Presentations

Speaker: Bart Carpenter; Director of Training & Consulting, GSFSGroup

3:55 p.m. – 4:05 p.m.

Refreshment Break with Exhibitors

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4:10 p.m. – 5:00 p.m.

Workshop: Reinsurance: Painting the Right Picture for Your Dealers

Speakers: Randall Crisorio; President & CEO, United Development Systems and Gregory Petrowski; Principal, GPW and Associates

5:00 p.m. – 6:00 p.m.

Panel: 5 Ways to Take Your Agency From Provider Rep to Partner

Moderator: Rick McCormick; National Account Development Manager, Reahard & Associates

Panelists:

• David Duncan; President, Safe-Guard Products International
• Tim Blochowiak; Division VP, Protective Asset Protection
• Garret Lacour, CEO & Founder, RoadVantage
• John Luckett; SVP Sales & Marketing, First Extended – Resource Dealer Group
• Ricky Wolfe; EVP Sales, Interstate National Corporation

6:00 p.m. – 7:00 p.m.

Reception with Exhibitors

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8:00 a.m. – 12:30 p.m.

Agent Summit Registration Open

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8:00 a.m. – 9:00 a.m.

Breakfast with Exhibitors

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9:05 a.m. – 10:00 a.m.

Workshop: Increasing Penetrations on Low-Performing Products

Speaker: Steve Veldkamp; Training Director, Great Lakes Companies

10:00 a.m. – 11:00 a.m.

Panel: Technology: Capturing the F&I Transaction Electronically

Moderator: David Trinder; CEO, F&I Administration Solutions

Panelists:

• Patrick DeMarco; President, Ristken Software Services
• Ron Greer; VP of Provider Services, Open Dealer Exchange
• Daniel Lievrouw; VP of Operations and I.T., American Guardian Warranty Services
• Matt Nowicki; VP of Retail Software, Innovative Aftermarket Systems (IAS)

11:00 a.m. – 11:25 a.m.

Refreshment Break with Exhibitors

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11:30 a.m. – 12:30 p.m.

Closing Keynote Speaker: Jim Tunney; Celebrity Speaker and Author

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