2017 Speakers

Welcome Address
Randall R. Crisorio

Randall R. Crisorio

President and CEO
United Development Systems, Inc.

Randy Crisorio grew up in the suburbs of Chicago and has been active in the automotive industry since 1973. His retail career began with a very large and storied Chevrolet dealership immediately following active duty in the Marine Corps. While rising through the ranks throughout the seventies which included relocating to Clearwater Florida, he was lured away by one of the industry’s most prominent F&I companies. Advancing quickly he soon assumed responsibility for business development for the Eastern US through a staff of regional managers.

In 1982, with a solid foundation and a great attitude, he drew upon all of his business experience and stepped up to form UDS, an F&I Training and Development Company. Now thirty-five years later, UDS has assumed a leadership role in F&I Performance nationally..

Among his professional accomplishments are:

  • Authored the Unique F&I Selling System – AutoMenu and its Certification Process
  • Authored Complete Five–Day F&I Certification Program
  • Authored one of the first F&I Ethics and Compliance Programs in the U.S.
  • Authored Numerous Automotive Sales Development Seminars
  • Keynote/Guest Speaker for Numerous Groups in North America and Europe relating to F&I and Front End Dealership Operations
  • Well Versed in Automotive related Reinsurance Applications
  • Now leads an organization that has been cast as the #1 F&I Training Company in the U.S. by Dealership Vote – Eleven of the past Twelve years plus top-rated F&I Compliance provider the past Two years
  • Served as Agent Summit Advisory Board Chairman 2013-2017
Master of Ceremonies
Bob Harkins

Bob Harkins

Vice President of Training
American Guardian Warranty Services (AGWS) 

Bob Harkins’ background in the automotive industry includes consumer finance, sales and F&I management. He once served as vice president and director of training for an international credit insurance and vehicle service contract administrator and also has worked with Northwood University, NADA’s Dealer Candidate Academy, NCM Associates Inc., manufacturers’ dealer development programs, state dealer associations and AFIP.

Harkins designs and presents Finance and Insurance, Compliance and Ethics seminars and workshops for dealerships, dealer groups, administrators and general agents.

Rory Vaden, MBA

Rory Vaden, MBA

Co-Founder/Professional Speaker
Southwestern Consulting

Rory Vaden is an award-winning Entrepreneur and is the Cofounder of the multi-million dollar international training company – Southwestern Consulting.

Additionally, as the founder of the Center for the Study of Self-Discipline (CSSD), his insights on improving self-discipline, overcoming procrastination and enhancing productivity have been featured on Fox and Friends, Oprah radio, CNN and in Fast Company, Forbes and Success Magazine.

His first book “Take the Stairs” was #1 on the Wall St Journal Best Seller lists and #2 on the New York Times. His newest book “Procrastinate on Purpose: 5 Permissions to Multiply Your Time” recently released and also became an instant National Bestseller.


2018 Advisory Board

Randy Crisorio
President & CEO
United Development Systems
and Advisory Board Chair

Craig Almon 
Founding Partner
Pro Consulting, LLC

Matt Croak 
Wise F&I, LLC

Lyle King
Senior Vice President
NFP Auto Group Services, Inc.

Matt Nowicki
Vice President of Retail Software

Tom O’Neil
President of New Business Development
Brown & Brown of Ky., Inc.

Kurt Orcutt
Accelerated Service International 

Gil Van Over
Founder & President
gvo3 & Associates